C3: Handling Complaints/Disputes & Disciplinary Case Studies (C3L3S0245)
Clients are more educated and well-informed these days, and from time to time, complaints/disputes can arise between clients and the estate agents/salespersons. This lesson will help participants acquire a good knowledge and understanding of the CEA’s Dispute Resolution Scheme, in order to resolve complaints/disputes with their clients. The lesson will also cover the conduct of Disciplinary Proceedings, and through the use of relevant Case Studies, participants will be more familiar with the CEA’s regulations and guidelines when conducting estate agency work.
At the end of this session, participants will have a good knowledge and understanding of the following:
Trainer: Chris Koh