This course aims to prepare Real Estate Salesperson in familiarising themselves with the Code of Ethics and apply professionalism in their day-to-day business. In addition, to have a good knowledge and understanding of the various ways of delivering exceptional customer service. This in turn, would delight the customers and result in higher customer-satisfaction and repeat deals.
Learning Outcome:
This course will cover the following topics:
• CEA’s Code of Ethics and Professional Client Care
• Estate Agents (Estate Agency Work) Regulations, 2010
• Professional Service Manual
• Demonstrate service delivery in accordance with the Estate Agents Act and Professional Service Guidelines, using case studies
• Demonstrate the qualities and characteristics of a professional real estate salesperson when delivering go-the-extra mile service to exceed customer expectations
• Create a positive customer experience by offering customized and personalized service and
• Learn from the thirteen (13) reflective case studies, with good learning points, based on the Estate Agents Act and Professional Service Guidelines
Course Schedule:
Click HERE to view other CPD schedules.
Trainer: Mr Harry Yeo
Course Fees: $60 (excluding of GST)
Classification: P1
Serial Code: P103SO732
2 core CPD credit hours approved by the CEA for the mandatory CPD scheme
To Register
You may register either ONLINE via the link provided or PERSONALLY at our office
Office Location:
Toa Payoh: 490 Lor 6 Toa Payoh #09-16 HDB Hub Biz 3 Singapore 310490
Tampines: 300 Tampines Avenue 5 #05-03 NTUC Income@ Tampines Junction Singapore 529653
Office Hours: Mon – Fri: 9am-6pm | Closed on Sat, Sun & Public Holidays
Payment Details
Cash or NETS or Cheque payable to “Real Centre Network Pte Ltd“
Please Note:
