Real Centre Network

Go The Extra Mile Service for Salespersons (P103S0732)

This course aims to prepare Real Estate Salesperson in familiarising themselves with the Code of Ethics and apply professionalism in their day-to-day business. In addition, to have a good knowledge and understanding of the various ways of delivering exceptional customer service. This in turn, would delight the customers and result in higher customer-satisfaction and repeat deals. 


Learning Outcome:

This course will cover the following topics:

• CEA’s Code of Ethics and Professional Client Care

• Estate Agents (Estate Agency Work) Regulations, 2010

• Professional Service Manual 

• Demonstrate service delivery in accordance with the Estate Agents Act and Professional Service Guidelines, using case studies 

• Demonstrate the qualities and characteristics of a professional real estate salesperson when delivering go-the-extra mile service to exceed customer expectations 

• Create a positive customer experience by offering customized and personalized service and 

• Learn from the thirteen (13) reflective case studies, with good learning points, based on the Estate Agents Act and Professional Service Guidelines   


Course Schedule

Click HERE to view other CPD schedules.


Trainer: Mr Harry Yeo

Course Fees: $60 (excluding of GST)

Classification: P1

Serial Code: P103SO732


2 core CPD credit hours approved by the CEA for the mandatory CPD scheme 


To Register

You may register either ONLINE via the link provided or PERSONALLY at our office


Office Location:

Toa Payoh: 490 Lor 6 Toa Payoh #09-16 HDB Hub Biz 3 Singapore 310490

Tampines: 300 Tampines Avenue 5 #05-03 NTUC Income@ Tampines Junction Singapore 529653


Office Hours: Mon – Fri: 9am-6pm  |  Closed on Sat, Sun & Public Holidays


Payment Details 

Cash or NETS or Cheque payable to “Real Centre Network Pte Ltd


Please Note:

  • Registration is on a first-come-first-serve basis. Seats are confirmed upon registration & payment.
  • No refund for non attendance or withdrawals
  • Certificate of Attendance will be issued to participants who fulfill full attendance
  • No admittance for participants who are late for more than 15 minutes
  • RCN reserves the right to make appropriate changes when necessary and every effort will be made to inform participants
For more information, contact:
Office: 6511 3009