Real Centre Network

Handling Complaints/Disputes & Disciplinary Case Studies (P102S0245)

Clients are more educated and well-informed these days and from time to time, complaints/disputes can arise between clients and the estate agents/salespersons. This lesson will help participants acquire a good knowledge and understanding of the CEA’s Dispute Resolution Scheme, in order to resolve complaints/disputes with their clients. The lesson will also cover the conduct of Disciplinary Proceedings, and through the use of relevant Case Studies, participants will be more familiar with the CEA’s regulations and guidelines when conducting estate agency work.


Learning Outcome:

At the end of this session, participants will have a good knowledge and understanding of the following:

• Complaint management and the duties of the estate agents to investigate all complaints received 

• CEA’s Dispute Resolution Scheme to help clients and estate agents/salespersons resolve complaints and disputes

• CEA’s approved Mediation and Arbitration Centres

• Mediation and Arbitration fees to be paid 

• Disciplinary Proceedings when estate agents or salespersons are charged 

• Relevant Case Studies 


Course Schedule

Click HERE to view other CPD schedules.


Trainer: Mr Chris Koh

Course Fees: $60 (excluding of GST)

Classification: P1

Serial Code: P102SO245


2 core CPD credit hours approved by the CEA for the mandatory CPD scheme 


To Register

You may register either ONLINE via the link provided or PERSONALLY at our office

Office Location:

Toa Payoh: 490 Lor 6 Toa Payoh #09-16 HDB Hub Biz 3 Singapore 310490

Tampines: 300 Tampines Avenue 5 #05-03 NTUC Income@ Tampines Junction Singapore 529653

Office Hours: Mon – Fri: 9am-6pm  |  Closed on Sat, Sun & Public Holidays


Payment Details 

Cash or NETS or Cheque payable to “Real Centre Network Pte Ltd


Please Note:

  • Registration is on a first-come-first-serve basis. Seats are confirmed upon registration & payment.
  • No refund for non attendance or withdrawals
  • Certificate of Attendance will be issued to participants who fulfill full attendance
  • No admittance for participants who are late for more than 15 minutes
  • RCN reserves the right to make appropriate changes when necessary and every effort will be made to inform participants
For more information, contact:
Office: 6511 3009