Clients are more educated and well-informed these days and from time to time, complaints/disputes can arise between clients and the estate agents/salespersons. This lesson will help participants acquire a good knowledge and understanding of the CEA’s Dispute Resolution Scheme, in order to resolve complaints/disputes with their clients. The lesson will also cover the conduct of Disciplinary Proceedings, and through the use of relevant Case Studies, participants will be more familiar with the CEA’s regulations and guidelines when conducting estate agency work.
Learning Outcome:
At the end of this session, participants will have a good knowledge and understanding of the following:
• Complaint management and the duties of the estate agents to investigate all complaints received
• CEA’s Dispute Resolution Scheme to help clients and estate agents/salespersons resolve complaints and disputes
• CEA’s approved Mediation and Arbitration Centres
• Mediation and Arbitration fees to be paid
• Disciplinary Proceedings when estate agents or salespersons are charged
• Relevant Case Studies
Course Schedule
Click HERE to view other CPD schedules.
Trainer: Mr Chris Koh
Course Fees: $60 (excluding of GST)
Classification: P1
Serial Code: P102SO245
2 core CPD credit hours approved by the CEA for the mandatory CPD scheme
To Register
You may register either ONLINE via the link provided or PERSONALLY at our office
Office Location:
Toa Payoh: 490 Lor 6 Toa Payoh #09-16 HDB Hub Biz 3 Singapore 310490
Tampines: 300 Tampines Avenue 5 #05-03 NTUC Income@ Tampines Junction Singapore 529653
Office Hours: Mon – Fri: 9am-6pm | Closed on Sat, Sun & Public Holidays
Payment Details
Cash or NETS or Cheque payable to “Real Centre Network Pte Ltd“
Please Note:
